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Frequently Asked Questions

If you can't find the answer to your question below, please contact our Support toll free at 1-888-478-6551 or submit your question to support@bigbreeddog.com(Find your question below and click on it.  You'll be directed to the section to answer your question.)

   General

Who can I call with questions about my order?

I know what product I want! Is there a way to find it quickly on your site?

How can I tell friends and associates about your site?

 Ordering & Payment

Do I have to place my order online?

Do I have to use my credit card online to order?

Will there be sales tax on my purchase?

Why do you need my phone number and e-mail address?

Will I get any notification from BigBreedDog.com that my order was received?

How do I track my order?

Is my credit card information safe and secure when ordering at BigBreedDog.com?

Can I use a check or money order to pay?

What payment methods do you accept?

I lost my receipt or forgot to print it out! Can I get a copy?

What if my product is not in stock when I order?

 Shipping

How long will my product take to ship?

Where are your products shipped from?

Do you offer faster delivery than ground shipping?

Can you ship orders to Alaska or Hawaii?

I don't live in the USA. Can I still place an order?

 Company Info

Can I get a catalog of your products?

Where are you located?

What is your return policy?

I need to cancel my order! What should I do?

How do I get on your e-mail list to keep informed of new products?

What is your privacy policy? 

  Product Questions

  General
...  ...............
Q.  Who can I call with questions about my order?
A.  You can contact BigBreedDog directly at 1-888-478-6551 or e-mail your question to
sales@bigbreeddog.com.
....
Q.  I know what product I want! Is there a way to find it quickly on your site?
A.
  Yes! We have a convenient "Search Our Site" on our Home page and you can also browse by Manufacturer Brand, which is also located on our Home page.  In addition, you can use our Site Map.

Q.  How can I tell friends and associates about your site?
A.  Just click here: E-mail A Friend and you can email your friend with the site automatically.

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 Ordering & Payment

Q.  Do I have to place my order online?
A. 
You do not have to place your order online.  You can fax your order to (916) 458.6422 or email it to us at sales@bigbreeddog.com.  Once we receive your order, we will call to get your credit card information. 

Q. 
Do I have to use my credit card online to order?
A. 
No. You can submit your order online and select "Order by Phone" in the Payment Methods section. Call our Support Department toll free at 1-888-478-6551 to provide your credit card number.

Q.  Will there be sales tax on my purchase?
A.
  Applicable sales tax is charged on the total invoice amount for items shipped to CA, FL, NY, and MO.

Q.  Why do you need my phone number and e-mail address?
A. 
We require this information in the event that we need to contact you about your order. Please feel confident that the personal information you provide is not used for any additional purposes or given to any other sources. For further information regarding the measures we take to protect your information, please review our Privacy Policy.

Q.  Will I get any notification from BigBreedDog.com that my order was received?
A. 
Yes. We will send you a confirmation e-mail as soon as we receive your order. We will also provide information on our site about the progress of your order. Use our Order Tracking button to check its status.

Q.  How do I track my order?
A.   Click on the "Track" at the top of the page or click here, put in your order # and it will provide you with the tracking information. Or, alternately, email us and we will get back to you as soon as possible.

Q.  Is my credit card information safe and secure when ordering at BigBreedDog.com?
A.
  Rest assured that BigBreedDog.com has the best online security measures in place to protect the loss, misuse and alteration of the information under our control. You can trust that our order form is protected when you see the secure symbol at the bottom of your web browser. If you still do not feel comfortable using your credit card online, then please call us and we can do it over the phone.

Q.  Can I use a check or money order to pay?
A.  Yes. Select this option in the Payment Methods section and follow the instructions for mailing your payment to BigBreedDog.com.  However, we will not be able to mail out your order until your check has cleared the bank.  This could take 7-10 business days from the time we receive the check.   There is a $20 fee for all returned checks.

Q.  What payment methods do you accept?
A.  We accept Visa, MasterCard, Discover, and American Express through our secure merchant gateway.

Q.  I lost my receipt or forgot to print it out! Can I get a copy?
A. 
Yes. We keep a record of all orders placed electronically. Send a request for a copy to sales@bigbreeddog.com, and put "Request Copy of Receipt, Order # (Your Order # here)" in the subject line of your e-mail.

Q.  What if my product is not in stock when I order?
A.  If your order is out of stock, we will notify you of the expected shipping date and you will have the option of a refund or to wait for the item.

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 Shipping

Q.  How long will my product take to ship?
A.   It generally takes 24 to 48 hours to process your order before it ships and depending on your shipping address, it can take between 5 to 7 days for domestic orders. We try to ensure the fastest shipping possible, so if it can be there sooner, it will.  In addition, if you’re ordering any item that is custom or made upon order, there will be a minimum 2 week lead time.

Q. 
Where are your products shipped from?
A.   Our pet supplies are shipped from various warehouses around the continental US.

Q. 
Do you offer faster delivery than ground shipping?
A.   Yes. If you need expedited shipping please send an email with your shipping address, the item(s) you are interested in and the time frame you need to receive them to support@bigbreeddog.com. We will check stock and email you a shipping quote along with ordering options.


Q.  Can you ship orders to Alaska or Hawaii?
A.   
Yes. Typically we use Priority Mail from the United States Postal Service for small one and two item orders. As of 2005, UPS Ground now has delivery service to both states. For larger orders, we ask that you contact us directly for a shipping quote toll free at 1-888-478-6551.

Q.  I don't live in the USA. Can I still order?
A. 
International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

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 Company Info

Q.  Can I get a catalog of your products?
A. 
Yes and No! You may not have realized it but our website is a Virtual Online Catalog of all our products with images, specs and color selections! We are consistently adding new products, color and sizes to our line of large breed dog products. To continuously update a product catalog for our customers would be very time consuming and costly. We have opted to keep our overhead low by not producing offline catalogs, thus passing this cost saving on to our customers.

Q.  Where are you located?
A. 
Our Sales and Customer Service Department is located in California. We have several distribution centers throughout the United States.

Q.  What is your return policy?
A.   We accept returns for 30 days as long as the product hasn’t been used or is defective.

Q.  I need to cancel my order! What should I do?
A. 
Please contact us as soon as possible at 1-888-478-6551 to notify us. If your order has already shipped, it will be considered a Return not a cancellation.  Please review our policy on cancellations in our Return Policy.

Q. 
How do I get on your e-mail list to keep informed of new products?
A. 
You can simply send us your information to support@bigbreeddog.com and we will add you to our customer database or you can subscribe by entering your email address on the Home page.

Q.  What is your privacy policy?
A.   BigBreedDog.com values you as a customer and will always keep your information private.  Under no conditions will we ever sell or give your information to anyone.  Please feel comfortable making a purchase with us.  If you would like to view our entire privacy policy, click here.

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 Doggie Dooley Underground Waste Systems

General Information:
These units do not work as effectively in soils with heavy clay content. To check for proper drainage, add 5 gallons of water after digging the hole. If the water drains completely in 48 hours, the unit should work properly.

The manufacturer recommends using Dooley Waste terminator (digester powder) with all units, especially if dogs are fed a highly digestible food such as Iams, Science Diet, or Eukanuba, or other premium foods.

Too much chlorine in your water can stop or slow digestive action. Leaving a pail of water in the sun will evaporate the chlorine. This could take from 1-2 hours, or up to an entire day if the chlorine level is very high.

Digestive action will start at 40° F and increases as the temperature rises. When temperatures drop below 40° you will want to discontinue use of the unit. When it warms up again, simply re-start the unit as in the beginning (adding water, stool, and digester powder).

Select a site for these units away from your house, tree roots, the path of you lawn mower, and an area of your yard where there is never standing water. Try to locate an area with minimum clay content and check for proper drainage first.

Q.  Which In-Ground Waste Disposal System is right for me?
A.  There are many factors to consider when deciding on an In-Ground Waste Disposal System. The size and quantity of your dog(s) and the size hole that you want to dig are the main factors.

Q.  What type of stool digester should I use with my Doggie Dooley System?

A.  The Doggie Dooley System comes with the Dooley Waste Terminator which will work fine even if you feed your dog a highly digestible food such as Iams, Science Diet, Eukanuba or other premium food.

Q.  What climate can I use a Doggie Dooley System in?
A. 
The digester in the Dooley Systems starts working at 40° F and increases in effectiveness as the temperature increases. It will not work when the temperature is lower than 40° F. If the temperature is below 40° F, use hot water to activate the digester.

Q.  What type of soil is best for a Doggie Dooley System?
A.  The best soil is a soil that has good drainage with little to no clay and /or gravel.

Q.  My soil has a lot of clay, can I dig the hole deeper than it needs to be and add gravel to it?
A.  Digging a deeper hole and adding gravel will not help. Once the area with the gravel is full of digester and digested stool, then it will back up onto your yard.

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Mammoth Beds Information

Q.  What are differences between the Microvelvet and Canvas bed fabrics? 
A.  The Canvas is a polyester cotton blend that is hypoallergenic, breathable and becomes softer with repeated washings. Micro-Velvet an upholstery grade velvet that is very soft and repels hair.  All fabric weights are 12-38 ounces per yard.. 

Q.  What is the standard High Memory Fiber filling in the Mammoth Beds? 
A.  Mammoth Beds offer removable covers and are filled with a high memory fiber filling specifically engineered for Mammoth.  It's an upholstery blend of memory virgin fibers that is very soft, lofty and bounces back after use.  It's 100% wash/dryable as well.  All you need for the very best in comfort. Mammoth provides more fill per square inch then any other manufacturer. No foreign materials are used.  Only high quality premium fibers.  The fiber fill is encased in a polypropylene liner which is soil resistant.  

Q.  What are the differences between the available pillow options? 
A.  Mammoth offers two foam pillow options; a High Density Ortho Foam option and High Memory Foam option on the Oblong series, Couches and Pet Bed Mats only.  All high density or memory foam inserts are encased with a water and soil resistant polypropylene liner. The construction of our foam products follows furniture industry standards. No adhesives or chemicals on any products are used. The Mammoth dog beds use a therapeutic foam designed for your dog.  They're high memory or high density, spring back into shape, is hypo allergenic and anti bacterial.  

* HIGH DENSITY ORTHO FOAM:  Great for orthopedic use, offers very firm support, and provides better footing for the older dogs; therefore making entry into their bed easier.

* HIGH MEMORY FOAM INSERT:  In addition to the High Density Foam, a layer of Memory Foam is added, Mammoth's top of the line option, that gives the best quality in support and firmness, plus more. With this type of pillow, your dog gets the best in orthopedic benefits. The high memory form used is Visco-Elastic, which was developed in the 1960’s with the latest space age NASA technology. Visco-Elastic has higher density then regular foams and is made of cells, which open and close to adjust to weight and temperature. In normal temperatures, memory foam is firm but when your dog lays down it reacts to your dog's temperature; cradling your dog in comfort and support.  Weight can then be distributed evenly, which can relieve uncomfortable pressure points and allow your dog to sleep in a more orthopedically correct position.

Basically, memory foam moulds to your dog's curves, can create heat, and is great for dogs with joint problems. To benefit from memory foam however, you need a stable core. A completely memory foam pillow is not recommended for older dogs. It's too soft and pressure points are not properly supported. Mammoth Bed's solution ...  is the High Memory Foam Insert.   It's a stable ortho foam core plus soft memory foam that can support dogs that have hip, back or joint issues. Makes it easier for older dogs to get in and out of the bed and lasts a lifetime.

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