BigBreedDog.com takes great pride in offering outstanding customer service. If you have any questions about any of our policies, please call us toll free at (888) 478-6551 or email us at firstname.lastname@example.org. We are open from 9:00 – 6:00 PST Monday - Friday.
Money Back Guarantee
Shipping & Handling
Returns, Exchanges, or Cancellations
Privacy and Security
100% Unconditional Satisfaction Guarantee No Hassle Return Policy
We do offer FREE Exchanges! There is NO Restocking fee when you exchange your product for one of equal value.
We want you to be totally satisfied with your purchase from BigBreedDog.com, which is why we offer a money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, simply contact us within 30 days of the date of purchase. If we cannot resolve the problem, we will gladly give you instructions on how to proceed with a return. Please see our return policy for details about returning merchandise.
We want you to try anything on our web-site risk-free. We try to be very thorough in our product descriptions, so that you know all there is to know about the product you’re ordering.
It’s important to us that you like the product you ordered. When you do receive a product from us, you have 30 days from the date you receive the item to decide if . . .
If, upon viewing any item, you're not delighted with any merchandise you buy from us, please contact our returns department for a RMA number: email@example.com. Include your Name, Order ID and Billing address. Please see below for more specific details on our return policy and exceptions.
PLEASE NOTE: Merchandise must be in it's Original Condition*** (new, unused and in the original manufacturer’s packaging) for a refund.
*** "Original condition" means that the item still has the hang tags attached and does not show any sign of use or damage by pets, including pet hair or any other sign of wear, use, or washing. BigBreedDog.com reserves the right to make the final decision about whether a returned item is in its original condition.
Please allow 14-21 days, for your return to be inspected and for Accounting to refund your money.
The customer is responsible for return shipping. All products are subject to a 20% restocking fee PLUS the cost of outgoing shipping and handling, even if the initial outgoing shipping was "free." A full refund of the purchase price will be provided should you be unhappy with your product.
Due to the variations in monitors, colors of the products may vary from the pictures shown. If you have any questions, please don't hesitate to email us at firstname.lastname@example.org.
Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground or installed and flags that are rusted or have been used are examples of items displaying excessive wear. These items can not be salvaged and resold.
NON-RETURNABLE ITEMS: Sales are FINAL on the following items. They cannot be returned unless there is a defect in workmanship, in which case we will replace with an identical product.
We do offer FREE Exchanges! There is NO Restocking fee when you exchange your product for one of equal value, so long as we are notified of the exchange request within the 30 day window we have for returns.
E-mail us at email@example.com or call 1-888-478-6551 if you have questions or if we may be of assistance.
BigBreedDog.com respects your privacy! We will never provide or sell personal information to third parties. It is our policy that your personal information, such as your name, address, email, and telephone number is private and confidential. This information will be used only to make sure that your order gets delivered to you in the timeliest manner possible.
We strive to process all in stock items within 1-2 business days from the time your order is received. All orders are shipped via UPS, FedEx, or USPS and actual delivery time will vary according to your zone. Any item that is "out of stock" will be backordered and will be shipped immediately upon its arrival. And remember…Our products are 100% Guaranteed or your money back! To view our Guarantee Policy, please click here.STANDARD SHIPPING RATES
Free Shipping for Orders over $150.00
Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.
If you are requesting a rush order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.
INCOMPLETE OR WRONG SHIPPING ADDRESSES - If an order is returned because of an incomplete address, incorrect address, is undeliverable or refused, the customer will be required to pay the actual shipping cost to re-send the item. If you want to verify that the shipping address is correct, click here to use the US Post Office Zip Code verifier. Enter your address and if it verifies, the address will work fine.
If your shipping address is entered incorrectly, UPS and FedEx charges a correction fee of $5.00 for ground and $10.00 for express packages. This fee will be billed to your credit card to cover the cost.
ALASKA, HAWAII, APO, FPO AND US TERRITORIES
If you have questions about the cost to ship to these locations please contact Customer service: